I’m trapped in customer service purgatory.
You know it. When you call in, wade through a long, nonsensical phone menu, then finally get connected to someone who can’t help you before they transfer you to someone else who can’t help you and on and on.
This is the story of hotel reservations gone bad, a miserable experience that I find is all too common now.
What has happened to customer service? I can’t get no satisfaction.
I made hotel reservations for a trip to the east coast two months ago.
Now, it’s important to mention that I never book with hotels.com or any third party anymore, because I’ve found that the added layer of another company to deal with always causes problems if something changes or goes wrong.
